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Frequently Asked Questions

1. How do we refer a loved one to the Villages?

The first step in referring a loved one to the Villages of Wilkes is seeking the
advice of your primary care physician. That physician can refer your loved one
to the appropriate level of care.
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2. What are the various types of payment that are accepted?

The Skilled Care and Traditional Living facilities accept various types of payments.

Traditional living is Medicaid certified and also accepts Medicaid and private pay.

Skilled Care is dually certified by Medicare and Medicaid and also accepts private pay. Medicare pays for Skilled Care service after a 3 day qualifying hospital stay for up to 100 days. After that, each individual would have either Medicaid or private pay as their method of payment.
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3. Please describe a typical day in your assisted living facility?

The goal of all staff members at the Villages is to attempt to maintain life for each individual as it was prior to his stay at our facilities.
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4. What kinds of things can my loved one bring with him to the VoW?

We encourage family members and residents to bring as many familiar articles from home that can safely fit into the area where they will live. It is extremely important to maintain a homelike setting.
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5. Will my loved one have to share a room?

The Villages offers both private and semi private rooms; private rooms are limited to availability but both are offered.
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6. How often will my loved one be seen by a nurse or physician?

Your loved one will be seen by a physician, at least in the Traditional Living facility, within the first 30 days upon arrival and then at least once every 60 days. At Skilled Care, our physicians generally see residents more frequently then that - and always more often when they are undergoing an acute situation. The nurse practitioners see residents additionally once every few weeks or more frequently if needed.
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7. What are the qualifications of your staff?

We have certified nursing assistants, registered and licensed practical nurses, registered dietician consultants, registered pharmacist consultants, nurse practitioners and physicians.
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8. What is the staffing to patient ratio?

The staff to patient ratio is one staff for every 8 or 9 residents in the Skilled Care Facility.
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9. What is the philosophy behind the Villages' neighborhood concept?

The neighborhood Concept changes the organizational structure of the Skilled Care Facility. It promotes the use of consistent staff in all departmental areas working with a core group of residents. The hopes are that these staff members will get to know each resident on an individual basis to be able to better meet their needs.
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10. What is the difference between the different levels of care offered at the VoW?

The campus approach to long term care provides Independent Living, Traditional Living or Assisted Living, and Skilled Care.

Independent Living is for those who can primarily care for themselves independently but may need support with housework, meals, etc.

Traditional Living is for those who need supervision - for example those who need help with medication - but need no more then one assist each day with their activities.

Skilled Care serves those individuals who need either intensive rehabilitation or extensive assistance with all of their activities for daily living.
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